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Home » Injured Workers » Common Problems with Injury Management » Treatment Access or Effectiveness Challenges

Treatment Access or Effectiveness Challenges


There are a number of potential barriers to progress when it comes to treatment access and effectiveness. These include:


  • The treatment being inappropriate for the injury. The correct diagnosis may still not have been made or more information may need to be available before the most appropriate interventions are recommended. This may involve referral for a more sophisticated test, such as an MRI because rest and interventions such as physiotherapy are exacerbating symptoms and/or having no positive results.
  • Treatment may have been too early. For example a gym strengthening program ordered before the injury is treated correctly would lead to further problems with recovery or re-injury.
  • Quality of treatment may be lacking and "treaters" may have poor "bedside manner". This could lead to a lack of engagement in treatment and therefore reduce outcomes.
  • Access to treatment can be an issue. This can be caused by:
    • The Agent still not approving necessary treatment (as deemed as unreasonable and unnecessary)
    • Ongoing extended delays with approval and therefore slow commencement of treatment
    • Conflicting opinions continuing between the injured workers team, and the NTD, and the Agent about the best way to treat and manage an injury
    • Extensive delays in seeing specialists can continue
    • Delays in being seen by treatment providers or for follow-up appointments


What you as the injured worker can do:


  • Be proactive in your approach - don’t wait for others to organise your needs and to provide you with all the information and feedback.
  • Do your own research about your injury treatments and what should be happening with your recovery
  • Discuss needs and concerns  with your NTD
  • Review treating provider’s performance including your NTD, physiotherapists, psychologist, chiropractor, rehabilitation provider.
  • If you have concerns define them, and discuss then with the view to developing an agreed plan of action to address the concerns
  • Be open in your response to feedback. At the end however if you are not getting better, either in terms of getting treatment to help your injury to improve or in learning to live with residual symptoms consider other support or different approaches.



Note: In order to change your NTD you have to provide reasons why you want to do so to the agent - acceptable reasons include accessibility - i.e. you or they have moved and it is hard to see them, you’re not happy in terms of feedback and support. It is usually difficult to get agent agreement to change NTD’s more than once so do your research and choose wisely

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