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Home » Employers » Surveys for Employers » Employers Making Claims - Insurer Experience

Employers Making Claims - Insurer Experience

 

Worker's Compensation and claims management can be very complex and confusing. The information we provide in our website, is to help employers know gain access to necessary information, and to provide a resource where you can get support and advice if need be. Below are a series of questions for you to complete so we can gather any trends.

 

To participate please enter your email address:
1. In the past 5 years how many injuries have occurred at your workplace, which required lodgement of a claim?
Select one answer from the below choices:
0     1-3     4-7     8-15     16-30     >30    
2. At the time of injury we were aware of our obligations for claims lodgement?
Select one answer from the below choices:
Not at all     Were familiar but had limited experiences      Had previous experiences    
3. At the time of injury I / we were aware of our obligations for injury management of the injured worker?
Select one answer from the below choices:
Not at all     Were familiar but had limited experiences     Had previous experiences but had struggled      Had previous experience’s and considered ourselves competent    
4. We had policy and procedures in place for workplace injury management?
Select one answer from the below choices:
None at all     Had some but had limited experience or practice     Had procedure and considered yourself competent    
5. We had previous experience with injury management?
Select one answer from the below choices:
None at all     Had some but limited experience      We were familiar and considered our self-competent    
6. Our experiences with the staff at the agent we took our policy out as a whole were that they were polite and helpful?
Select one answer from the below choices:
Not at all     Moderately helpful     Very helpful     Couldn’t ask for better    
7. We found that the knowledge, skill level and professionalism of staff at the agent we took our policy as generally being?
Select one answer from the below choices:
Unsatisfactory     Fair     Good     Very good     Excellent    
8. If your insurer is Allianz please rate the standard of service you have received on a scale of 0 as hopeless to 10 exceptional then go to question 15?
Make a selection
Please select your answer:
9. If your insurer is CGU please rate the standard of service you have received on a scale of 0 as hopeless to 10 exceptional then go to question 15?
Make a selection
Please select your answer:
10. If your insurer is GIO please rate the standard of service you have received on a scale of 0 as hopeless to 10 exceptional then go to question 15?
Make a selection
Please select your answer:
11. If your insurer is EML please rate the standard of service you have received on a scale of 0 as hopeless to 10 exceptional then go to question 15?
Make a selection
Please select your answer:
12. If your insurer is Gallagher Bassett please rate the standard of service you have received on a scale of 0 as hopeless to 10 exceptional then go to question 15?
Make a selection
Please select your answer:
13. If your insurer is QBE please rate the standard of service you have received on a scale of 0 as hopeless to 10 exceptional then go to question 15?
Make a selection
Please select your answer:
14. If your insurer is XChanging please rate the standard of service you have received on a scale of 0 as hopeless to 10 exceptional then go to question 15?
Make a selection
Please select your answer:
15. The amount of people we employ is?
Select one answer from the below choices:
1-3     4-7     8-15     16-30     31-60     61-99     >100     THIS GOES AFTER INSURANCE QUESTIONS    
16. My Industry is?
Written Response
17. Any Comments you would like to make?
Written Response

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